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Marriot Suites, a distinguished property known for its exceptional service, has elevated its operational efficiency and security by upgrading to the e‑Track key box system. Located in the Dulles area, this property benefits from streamlined key management that keeps operations secure and hassle‑free. This case study highlights the rapid installation, user-friendly dashboard, and proactive reporting features that ensure keys remain secure and traceable.
Fast & Efficient Setup
Quick Installation:
Rapid Deployment: The entire setup was completed in just one day. Georgina, along with two maintenance workers, arrived at 10 am and finished the installation within 5 hours.
Hands-On Training: After installing the key box, Georgina conducted a comprehensive walkthrough for the Chief Engineer, General Manager, and key staff. The training covered the dashboard functionality, fingerprint reading procedures for staff, and the process for generating PIN numbers for employees who experienced issues with biometric scans or preferred an alternative method.
"This efficient setup minimized downtime and set the stage for a smooth transition to the new key management system."
Intuitive Dashboard & Responsive Support
User-Friendly Interface:
The e‑Track dashboard is designed with simplicity in mind, allowing all staff members to navigate and use it effectively.
In the rare event of an issue, Georgina is just an email away, ensuring same-day responses and prompt escalation to IT specialists if needed.
Streamlined Day-to-Day Operations
Optimized Workflow:
Strategic Placement: Positioned next to the time clock terminal, the key box ensures that staff remember to return their keys as they clock out.
Flexible Solutions: While most employees quickly adapted to the fingerprint reader, the system’s PIN assignment feature proved invaluable for those occasionally encountering biometric challenges, especially within the housekeeping team.
Group Key Management: The capability to assign multiple employees to one key slot, for shared assets like banquet keys, allows managers to track which individual retrieves a key, enhancing accountability and simplifying operations.
Proactive Key-Out Reporting
Enhanced Oversight:
Automated Alerts: The e‑Track system enables managers to set up alerts for keys that are not returned by the end of a shift.
Customized Reporting: Despite challenges related to varied shift schedules, a tailored “Key-Out Report” is generated and emailed every morning. This report details any keys that were not returned the previous day, allowing managers to address potential issues promptly.
Actionable Insights: With consistent key returns, management gains valuable insights into operational patterns, ensuring that corrective actions can be taken if necessary.
Conclusion
Marriot Suites has significantly benefited from the e‑Track key box system. With a rapid installation process, an intuitive dashboard, streamlined daily operations, and robust key-out reporting, the property ensures secure key management and staff accountability. The Dulles-based property continues to exemplify operational excellence, bolstered by outstanding customer service and innovative security solutions.