Contact e-Track
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How do we help our customers?
"From securing buildings to managing vehicle fleets, physical keys are essential in every industry, and we make them easy to manage."
Jodie Farrar | Sales Director
"Our customers rely on us every day, so our focus is straightforward: reliable systems, prompt support, and long-term partnerships."
Dan Murray | Aftersales Director
Frequently Asked Questions
When you submit an enquiry, here's the simple process we follow:
60-Minute Response During Working Hours
A dedicated sales consultant will reach out within 60 minutes during working hours to understand your key management requirements.Tailored Recommendations - Based on your needs, we will recommend the most suitable solution from our wide range of products and services.
Detailed Quotation - You will receive a comprehensive quote, including system specifications, installation details, and support options.
You will be contacted by our dedicated sales team, who specialise in helping organisations across the UK and find the right key management solutions. Our sales consultants are experts in electronic key cabinets and intelligent key tracking systems, with extensive knowledge across all industries we serve, from automotive dealerships and police forces to property management and hospitality. They will work with you to understand your specific security requirements, key tracking needs, and operational challenges.
If you require technical support for an existing e-Track key cabinet or software platform, our support team is available separately through our service packages and dedicated support channels. You can reach out to us via [email protected] or 0121 647 2770.
No, you don't need to know which key management system you need before reaching out. Many of our customers contact us with challenges rather than specific product requirements.
We help you identify the right solution based on your challenges:
Lost or misplaced vehicle keys
Poor key accountability and tracking
Insurance compliance requirements
Inefficient manual key processes
Multi-site key management needs
Integration with existing access control systems
We offer no-obligation consultations to assess your situation and recommend the right combination of hardware and software for your organisation.
Yes, we provide comprehensive support for both existing and new installations.
For Existing e-Track Systems:
Ongoing maintenance through our service packages
12-month warranties on all systems
Emergency support 365 days a year for enterprise customers
System upgrades and software updates
Technical expertise for troubleshooting
Support for resellers and distributors who have installed e-Track systems
For New Enquiries:
Free consultation and system design
Professional installation by trained engineers
On-site training for your team
Integration with existing access control or fleet management systems
Comprehensive documentation and ongoing support
For sales or support enquiries reach out to us via 0121 647 2770 or [email protected].
Our sales team responds to all key and asset management enquiries within 60 minutes, between the hours of 9am-5pm. You will hear from one of our specialist consultants who will have reviewed your enquiry and prepared to discuss your specific needs if a form was submitted prior to the call. For urgent requirements, such as immediate security concerns or time-sensitive project deadlines, please indicate this in your enquiry or call us directly on 0121 647 2770 (UK). We understand that key management challenges can't always wait, and we prioritise rapid response times to help you secure your assets efficiently. Once you are working with us, our support team is available for existing system maintenance and technical issues.
Yes, e-Track key management solutions are designed to scale with organisations of all sizes across the UK and the US. We have successfully implemented electronic key cabinets for everyone from small independent businesses to large multi-site operations tracking over 100,000+ keys daily.
Small independent car dealerships to national automotive groups like Stellantis and Vertu Motors
Independent hotels to international chains like Marriott and Hyatt
Local construction sites to major property developers like Berkeley Group
Individual police stations to forces like the Metropolitan Police
Our solutions provide the flexibility to start with what you need today and expand as your organisation grows, ensuring your investment scales with your business.