How Leicestershire Partnership NHS Trust Restored Staff Safety and Confidence

Lost keys and staff attack alarms were creating an unsafe cycle. With personnel rotating across eight Mental Health wards, essential protection equipment regularly went missing leaving vulnerable moments when insufficient personal alarms were available for team members. Beyond the immediate security risk, the financial impact was mounting: every lost key meant costly lock replacements, while missing devices put the organisation’s duty of care at risk.

How e-Track Helped

The Trust deployed 4 e-Track electronic key cabinets across its mental health facilities to regain control of critical assets. The key management solution manages ward access and staff alarms with complete accountability and controlled access, providing healthcare security solutions that protect both personnel and patients.

In their own words

"The introduction of e‑Track cabinets has enabled us to effectively manage keys and staff attack alarms across each ward, significantly improving both staff and patient safety. The cabinets house essential ward keys as well as staff attack alarms, ensuring controlled access and clear accountability.

We have implemented a simple and effective process whereby staff attach a red tag to any non‑working staff attack alarm before returning it to the cabinet. This allows our site officer to easily identify alarms requiring collection for repair or replacement, while staff are able to immediately access an alternative working alarm. As a result, staff have greater reassurance, knowing that an alarm is always available when needed, which has had a positive impact on staff safety and confidence."

The Outcome
•Eliminated lost key incidents - ending the cycle of emergency lock replacements
•100% device availability - staff confidence restored knowing working protection equipment is always accessible
•Clear accountability - complete visibility of who has what equipment and when
•Proactive maintenance - faulty equipment identified and resolved before it impacts team wellbeing
•Sustained performance - five years of continuous operation across multiple high-demand Mental Health environments

“e-Track has consistently been very responsive and supportive whenever assistance has been required.”
- Courteney Swan, Assistant Service Manager, Leicestershire Partnership NHS Trust

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