The Challenge
The London Clinic already had electronic key management in place, but reporting, visibility, and cross-department control no longer matched the governance expectations of a large independent hospital.
For a regulated clinical environment, inconsistent access evidence can become a compliance exposure even when the existing system appears to be working day to day.
The Decision
The London Clinic assessed multiple suppliers and selected e-Track for the confidence shown through procurement, the suitability of the technical solution, and the team’s experience in complex healthcare environments.
One System Across Ten Departments With Zero Disruption
Ten cabinets were deployed across the estate, each configured to the needs of its department and connected through one cloud-hosted platform.
The migration was planned around hospital operations, shift patterns, and access dependencies so the switchover could happen with minimal disruption.
Why Key Management Has Become a Governance Responsibility
Key management is now a governance and compliance function, not just a facilities task. CQC inspections, safeguarding reviews, and insurance checks all depend on clear, auditable access evidence.
- Controlled drug and pharmacy areas need immediate, tamper-evident access logs.
- Clinical environments need reliable access control where missing keys can affect patient safety.
- High-volume departments need systems that are fast enough to prevent workarounds.
Before Your Next Inspection, Ask Yourself This
The London Clinic acted before access management became an inspection finding. The result is a more efficient and more defensible estate, with reports available when scrutiny arrives.