We are thrilled to announce our latest offering to new and existing clients. e-Track extended services are designed to provide convenience, expertise and peace of mind.

Extended Support Hours

We now offer extended support designed to meet the requirements of both our new and existing clients. Our additional support package extends coverage for an additional 95 days per year, with support hours from Monday to Friday from 7am to 7pm, and on weekends and UK Bank Holidays from 9am to 5pm. Our extended support package also includes proactive monitoring and quarterly performance reports, ensuring peace of mind and optimum performance of your e-Track system.

The e-Track Support Hub

We are also excited to introduce the e-Track Support Hub. The hub offers a host of information on best practices, how to’s and expert tips via the e-Track knowledge base that will help you leverage your system to its fullest potential. Whether you're a current user looking to explore advanced features or a new client wanting to grasp the basics, the e-Track Support Hub is your go-to destination. .

Client Ticket Submission

Have a query or issue about your electronic key cabinet? We understand that streamlined communication is essential. That's why we also offer a ticket submission service for all our clients. Just submit a ticket through the Freshdesk platform and our dedicated team will be notified immediately. Clients can view individual tickets or all tickets for the company and track its progress. Experience the convenience of having your concerns addressed promptly, letting you focus on running your business. Response time is dependent on the priority of the ticket.

With e-Track extended services, we're taking customer support to the next level, providing you with the tools, expertise and assistance you need for your e-Track system. Contact us today to learn more about how our extended support services can help you and your team.