Privacy Policy
e-Track Inc. (“e-Track”, “we”, “us”, or “our”) respects your privacy and is committed to protecting your personal information. This privacy policy explains how we collect, use, disclose, and safeguard your personal information when you use our services in the United States.
Purpose of this Privacy Policy
This privacy policy provides information on how e-Track Inc. collects and processes your personal information when you use our website, platform, products, or services, including any information you provide when creating an account, making a purchase, requesting support, or interacting with us.
Please read this privacy policy together with any other privacy or notice statements we may provide at the time we collect personal information. This policy supplements other notices and is not intended to override them.
Who We Are
e-Track Inc. is the organisation responsible for handling your personal information in relation to your use of our U.S. services.
We have designated a privacy contact who is responsible for questions about this policy and your privacy rights.
Contact Details
If you have questions about this privacy policy or our privacy practices, you may contact us at:
e-Track Inc.
Email: [insert U.S. privacy/contact email]
We appreciate the opportunity to address any concerns directly.
Changes to This Privacy Policy
We keep this privacy policy under regular review. We may update it from time to time to reflect changes in our practices, technologies, or legal requirements. When changes occur, we will update the “Last updated” date at the top of the page.
Please notify us if your personal information changes during your relationship with us so we can keep our records accurate.
The Information We Collect About You
“Personal information” means information that identifies, relates to, or could reasonably be linked with an individual.
We may collect, use, store, and share the following categories of personal information:
Identity Information — such as first and last name, username, title or similar identifier.
Contact Information — such as billing address, home address, email address, and telephone numbers.
Technical Information — such as IP address, browser type and version, hardware details, operating system, time zone, location (if provided), and other technology used to access our platform.
Profile Information — such as login credentials, purchases made, preferences, feedback, and survey responses.
Usage Information — such as information about how you use our website, products, and services.
Marketing and Communication Preferences — such as your choices regarding marketing communications.
We may also collect and use Aggregated Data, such as statistical or demographic data. Aggregated Data does not identify you personally unless combined with other information.
If You Choose Not to Provide Information
If required information is not provided when requested, we may be unable to provide certain products or services.
How We Collect Your Information
We collect personal information in several ways:
1. Direct interactions
You may provide information by filling in forms or contacting us by email, phone, post, or otherwise, when you:
apply for products or services
create an account
request marketing
enter promotions or surveys
provide feedback
contact support
2. Automated technologies
When you interact with our platform, we may automatically collect Technical and Usage Information through cookies, server logs, analytics tools, and similar technologies.
How We Use Your Personal Information
We use your personal information for business purposes such as:
providing and maintaining our products and services
processing orders and payments
managing your account and customer relationship
communicating service updates or notices
sending marketing communications (when permitted)
improving our platform, user experience, and services
detecting and preventing fraud or security incidents
complying with applicable law
We may also use your information to make recommendations about products or services that may interest you.
You may withdraw from marketing communications at any time.
Marketing Preferences
We strive to give you control over marketing communications.
You may opt out at any time using the unsubscribe link in our emails or by contacting us directly.
Opting out of marketing does not affect service-related communications.
Cookies and Tracking Technologies
Our website uses cookies and similar technologies to:
recognise returning users
improve website performance
analyse browsing patterns
enable essential site features
You may control or disable cookies via your browser settings. If you disable cookies, parts of our website may not function properly.
We may also collect IP addresses and device information to support system administration, security, and statistical reporting.
Some third-party partners may also use cookies; we do not control their technologies.
Change of Purpose
We will use your personal information only for the purposes for which it was collected, unless we reasonably determine that another purpose is compatible.
If we need to use your information for an unrelated purpose, we will notify you where required by law.
Disclosures of Your Personal Information
We may share your personal information with:
service providers supporting our IT systems, hosting, analytics, cloud storage, or customer management
professional advisers such as lawyers, auditors, insurers, or consultants
regulators or legal authorities when required by law
third parties involved in a business sale, merger, restructuring, or acquisition
We require third parties to protect your information and only process it in accordance with our instructions.
International Transfers
If we transfer personal information outside the United States, we will take reasonable steps to ensure that appropriate protections are in place, consistent with applicable U.S. privacy requirements.
Data Security
We use appropriate technical and organisational measures to protect your personal information from unauthorised access, loss, misuse, or disclosure.
Access is limited to employees and service providers with a business need to know, subject to confidentiality obligations.
We have procedures in place to address potential data breaches.
Data Retention
We retain your personal information only as long as necessary to fulfil the purposes for which it was collected, including for legal, tax, accounting, or reporting requirements.
We may retain anonymised or aggregated data indefinitely.
Your Privacy Rights (U.S. Residents)
Depending on your state of residence (for example, California, Colorado, Virginia), you may have certain rights regarding your personal information, such as:
the right to request access to the personal information we hold about you
the right to request deletion of your personal information (subject to legal exceptions)
the right to request correction of inaccurate information
the right to opt out of the sale or sharing of personal information
the right to opt out of targeted advertising
the right to withdraw marketing consent
To exercise any of these rights, please contact us using the details above.
We may need to verify your identity before responding.
We do not discriminate against individuals who exercise their privacy rights.
Fees
We do not charge a fee to process privacy requests unless they are repetitive, unfounded, or excessive, in which case a reasonable fee may apply.
What We May Need From You
We may request additional information to verify your identity and ensure personal information is not disclosed to an unauthorised individual.
Response Time
We aim to respond to verified privacy requests within the time required by applicable state privacy laws.
External Third Parties
Examples of third parties who may process personal information on our behalf include:
cloud hosting providers such as AWS and Google
IT service providers
professional advisers
partners who assist in managing customer relationships or support services
These parties are required to handle personal information responsibly and securely.