Services
We truly care about our client requests and understand that every business is different. We look at each challenge from the client’s point of view and share their vision for improvement which is reflected in all of our services. Our tailored and bespoke approach helps us focus on clients' needs, offering 365 days a year support.
Global Delivery Options
We supply and distribute our e-Track electronic key management systems on a global scale, covering key regions such as the UK, USA, Europe, and Australia.
Sites outside of the current serviceable regions may require a 3rd party service team to install and maintain the equipment.
Please contact our team at [email protected] to find out more about delivery and installation in your area.
Warranty and Maintenance
Our 36 month warranty is included as standard with all of our systems and hardware giving you peace of mind when placing an order with us. Our warranty and maintenance services are included with all system and hardware purchases and cover corrective, preventative and emergency maintenance of equipment.
> 36 months parts and labour warranty
> Lifetime warranty on e-fobs
> 365 days a year support
Extended Services and Emergency Support
e-Track offer extended services and emergency support at a rate of £10 per controller per week.
Monday to Friday: 7am - 7pm
Saturday & Sunday: 9am - 5pm
UK Bank Holidays: 9am - 5pm
New clients have the option to opt for this enhanced service by indicating their preference when completing their order. Existing clients can enquire about this service via [email protected]
Support Hub
The support hub offers a host of information on best practices, how to’s and expert tips via the e-Track knowledge base that will help you leverage your system to its fullest potential. Whether you're a current user looking to explore advanced features or a new client wanting to grasp the basics, the e-Track Support Hub is your go-to destination. we also offer a ticket submission service for all our clients. Just submit a ticket through the Freshdesk platform and our dedicated team will be notified immediately.
Installation
e-Track service engineers are trained to the highest professional standards to ensure installations are structured with the goal of getting you up and running as smoothly and as quickly as possible. Installation of your key management system can be scheduled at a date and time of your preference. During the installation, our team ensures deployment of both the system hardware and its corresponding software components. This synchronised installation process is designed to provide you with a fully integrated system that is ready to use from the moment it's put into place.
Training
Our optional onsite training can be provided for your team on the day of installation or the following day dependant on the size of your system and the installation process.
Our staff will ensure that all of your staff members understand how to use the electronic key system hardware and the e-Track web software.
The training will be specifically tailored to your system, staff and company and will be arranged prior to installation. For further information please contact our team.