e-Track Service Packages

We deeply value our clients' needs and recognise the uniqueness of every business. By viewing challenges through our clients' perspectives, we align with their vision for growth and improvement, ensuring this commitment is evident in all our services.

Service Features

Global Delivery Options

Supply and Distribution service across key regions such as the UK, USA, Europe, and Australia.

Warranty & Maintenance

e-Track offers a 12-month warranty included as standard with all our systems and hardware.

Extended Services

We offer extended service and emergency support on our service packages. See further below for more information.

Support Hub

The support hub offers a host of information for best practices when utilising our solutions.

Installation

Service engineers are trained at a high professional standard for quick and hassle free install.

Training

Our optional on-site training can be provided for your team for seamless integration.

e-Track Finance Option

e-Track can also offer finance methods for certain products. We have 3 different finance options to ensure a comprehensive selection for every individual business requirement.

business meeting

Service Team Reviews

"Cabinet was remotely restarted and is now working. Fortunately only out of action for a short period of time. Thank you!"

Tracey Bee

"Superb service. Had a slight issue with the key cabinet display. Submitted email for support, and the issue was sorted within 10 minutes."

Jamie Perry

"The service I have received from all your team has been excellent & that’s why I always recommend e-Track when people ask about the cabinet."

Darran Osborne

“The quick response from e-Track support has been helpful when requested”

Valentin Lavric

"The technician who came to the site was an absolute star. He was a top bloke, and the guys he was training were really impressed with him. He was professional, obliging, and a real credit to your team."

Awil Ali

"Great service from Karl, quick response with programming fobs for our key cabinet. Many thanks for sorting this out for us!"

Darek Dyszynski

"The team offered a quick solution by talking us through what to do over the phone, this was a much quicker way so we didn't have to wait for someone to attend site. they always respond quick which is great, thanks"

Rebecca Lloyd

"Complicated case that took a while to fix but they kept me updated and got it resolved for us."

David Jones

"Very promptly problem solved, remotely with no impact on requester or end users. thank you"

Aleksandra Miniewicz

"Karl was absolutely amazing in helping us resolve an ongoing issues. We had to troubleshoot multiple times in order to find the underlying issue and he was so patient with us as we worked with each set of instructions he gave us. We absolutely LOVE e-Track support!!"

Victoria Owens

"A quick response was welcomed so we could look at other ways to resolve the issue."

Andrea Lord

Our Service Package Options

Features Standard Enterprise
Secure Cloud Hosted Solution
Security Updates
Over The Air Feature Releases
Annual Onsite Maintenance
Live Threat Protection
Weekday Support (09:00-17:00)
24/7 Support
Dedicated Account Manager
Proactive Monitoring
Management Reporting
Bespoke SLA