Service Features
Global Delivery Options
Supply and Distribution service across key regions such as the UK, USA, Europe, and Australia.
Warranty & Maintenance
e-Track offers a 12-month warranty included as standard with all our systems and hardware.
Extended Services
We offer extended service and emergency support on our service packages. See further below for more information.
Support Hub
The support hub offers a host of information for best practices when utilising our solutions.
Installation
Service engineers are trained at a high professional standard for quick and hassle free install.
Training
Our optional on-site training can be provided for your team for seamless integration.
e-Track Finance Option
e-Track can also offer finance methods for certain products. We have 3 different finance options to ensure a comprehensive selection for every individual business requirement.
Service Team Reviews
Our Service Package Options
| Features | Standard | Enterprise |
|---|---|---|
| Secure Cloud Hosted Solution | ||
| Security Updates | ||
| Over The Air Feature Releases | ||
| Annual Onsite Maintenance | ||
| Live Threat Protection | ||
| Weekday Support (09:00-17:00) | ||
| 24/7 Support | — | |
| Dedicated Account Manager | — | |
| Proactive Monitoring | — | |
| Management Reporting | — | |
| Bespoke SLA | — |