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Service Packages

We deeply value our clients' needs and recognise the uniqueness of every business. By viewing challenges through our clients' perspectives, we align with their vision for growth and improvement, ensuring this commitment is evident in all our services.

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Finance Options

e-Track can offer finance methods for certain products. We have 3 different finance options to ensure all affordabilities are catered for.

e200 Core Angled

Most Popular

Standard

Our basic package is for all customers who want a cabinet to do the main fundamentals with limited support.

Support Hours:

Weekdays: 09:00 - 17:00

Our Most Popular

Enhanced

Our most requested package. Including training, monitoring and a dedicated account manager for larger companies.

Support Hours:

Weekdays: 07:00 - 19:00

Weekends: 09:00 - 17:00

Most Popular

Enterprise

The largest of all our packages including all of our features and benefits that come with the systems.

Support Hours:

24/7

e-Track Services

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Global Delivery Options

Supply and Distribution service across key regions such as the UK, USA, Europe, and Australia.

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Warranty & Maintenance

e-Track offers a 12 month warranty included as standard with all our systems and hardware. 

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Extended Services

We offer extended service and emergency support on our service packages. See below.

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Support Hub

The support hub offers a host of information for best practices when utilising our solutions.

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Installation

Service engineers are trained at a high professional standard for quick and hassle free install.

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Training

Our optional on-site training can be provided for your team for seamless integration.

National Star (White)

"The service I have received from all your team has been excellent & that’s why I always am recommending e-Track when people ask about the cabinet."

Darran Osborne

Transport Co-Ordinator

Powerday (White)

“The quick response from e-Track support has been helpful when requested”

Valentin Lavric

IT Assistant

Service Package Features

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    Web & Touch Licence

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    Security Updates

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    Annual Hardware Maintenance & On-site Training

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    Web & Touch Licence

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    Security Updates

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    Annual Hardware Maintenance & On-site Training

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    Extended Hardware Warranty

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    Dedicated Account Manager

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    Pro-active Monitoring

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    Web & Touch Licence

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    Security Updates

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    Annual Hardware Maintenance & On-site Training

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    Extended Hardware Warranty

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    Dedicated Account Manager

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    Pro-active Monitoring

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    Customisable Management Reporting & Bespoke SLA

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