Service team on the phone

Service Packages

We deeply value our clients' needs and recognise the uniqueness of every business. By viewing challenges through our clients' perspectives, we align with their vision for growth and improvement, ensuring this commitment is evident in all our services.

Standard

Our basic package is for all customers who want a cabinet to do the main fundamentals with limited support.

Support Hours:

Weekdays: 09:00 - 17:00

Our Most Popular

Enhanced

Our most requested package. Including training, monitoring and a dedicated account manager for larger companies.

Support Hours:

Weekdays: 07:00 - 19:00

Weekends: 09:00 - 17:00

Enterprise

The largest of all our packages including all of our features and benefits that come with the systems.

Support Hours:

24/7

e-Track Services

Global Delivery Options

Supply and Distribution service across key regions such as the UK, USA, Europe, and Australia.

Warranty & Maintenance

e-Track offers a 12 month warranty included as standard with all our systems and hardware.

Extended Services

We offer extended service and emergency support on our service packages. See below.

Support Hub

The support hub offers a host of information for best practices when utilising our solutions.

Installation

Service engineers are trained at a high professional standard for quick and hassle free install.

Training

Our optional on-site training can be provided for your team for seamless integration.

Finance Options

e-Track can offer finance methods for certain products. We have 3 different finance options to ensure all affordabilities are catered for.

More Info
5 Star Rating

National Star Foundation

"The service I have received from all your team has been excellent & that’s why I always am recommending e-Track when people ask about the cabinet."

Darran Osborne

5 Star Rating

Powerday

“The quick response from e-Track support has been helpful when requested”

Valentin Lavric

5 Star Rating

Embassy Gardens

"The technician who came to the site was an absolute star. He was a top bloke, and the guys he was training were really impressed with him. He was professional, obliging, and a real credit to your team."

Awil Ali

4 Star Rating

Way of Life

"Great service from Karl, quick response with programming fobs for our key cabinet. Many thanks for sorting this out for us!"

Darek Dyszynski

5 Star Rating

Vertu BMW Sunderland

"The team offered a quick solution by talking us through what to do over the phone, this was a much quicker way so we didn't have to wait for someone to attend site. they always respond quick which is great, thanks"

Rebecca Lloyd

5 Star Rating

Sinclair VW Swansea

"Complicated case that took a while to fix but they kept me updated and got it resolved for us."

David Jones

5 Star Rating

The London Clinic

"Very promptly problem solved, remotely with no impact on requester or end users. thank you"

Aleksandra Miniewicz

5 Star Rating

Marriott

"Karl was absolutely amazing in helping us resolve an ongoing issues. We had to troubleshoot multiple times in order to find the underlying issue and he was so patient with us as we worked with each set of instructions he gave us. We absolutely LOVE e-Track support!!"

Victoria Owens

5 Star Rating

NELFT North East London NHS FT

"A quick response was welcomed so we could look at other ways to resolve the issue."

Andrea Lord

Service Package Features