Service Packages
We deeply value our clients' needs and recognise the uniqueness of every business. By viewing challenges through our clients' perspectives, we align with their vision for growth and improvement, ensuring this commitment is evident in all our services.
Standard
Our basic package is for all customers who want a cabinet to do the main fundamentals with limited support.
Support Hours:
Weekdays: 09:00 - 17:00
Enhanced
Our most requested package. Including training, monitoring and a dedicated account manager for larger companies.
Support Hours:
Weekdays: 07:00 - 19:00
Weekends: 09:00 - 17:00
Enterprise
The largest of all our packages including all of our features and benefits that come with the systems.
Support Hours:
24/7
e-Track Services
Global Delivery Options
Supply and Distribution service across key regions such as the UK, USA, Europe, and Australia.
Warranty & Maintenance
e-Track offers a 12 month warranty included as standard with all our systems and hardware.
Extended Services
We offer extended service and emergency support on our service packages. See below.
Support Hub
The support hub offers a host of information for best practices when utilising our solutions.
Installation
Service engineers are trained at a high professional standard for quick and hassle free install.
Training
Our optional on-site training can be provided for your team for seamless integration.
Finance Options
e-Track can offer finance methods for certain products. We have 3 different finance options to ensure all affordabilities are catered for.
More Info
"The service I have received from all your team has been excellent & that’s why I always am recommending e-Track when people ask about the cabinet."
Darran Osborne
Transport Co-Ordinator
“The quick response from e-Track support has been helpful when requested”
Valentin Lavric
IT Assistant
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"The technician who came to the site was an absolute star. He was a top bloke, and the guys he was training were really impressed with him. He was professional, obliging, and a real credit to your team."
Awil Ali
Security Valet Manager
Service Package Features
Support Hours: Weekdays 09:00 - 17:00
Web & Touch Licence
Security Updates
Annual Hardware Maintenance & On-site Training
Support Hours: Weekdays 7:00 - 19:00 / Weekends 09:00 - 17:00
Web & Touch Licence
Security Updates
Annual Hardware Maintenance & On-site Training
Extended Hardware Warranty
Dedicated Account Manager
Pro-active Monitoring
Support Hours: 24/7
Web & Touch Licence
Security Updates
Annual Hardware Maintenance & On-site Training
Extended Hardware Warranty
Dedicated Account Manager
Pro-active Monitoring
Customisable Management Reporting & Bespoke SLA