About e-Track
Who we are
e-Track designs and manufactures electronic key management systems that give organisations complete control and visibility over every key across their operation. Every system is built in Birmingham, backed by intelligent cloud software and supported by a UK based team from installation through to the lifetime of the product.
Our Story
E TRACK LTD (e-Track) was founded in 2019 by Adam Smith following a critical project undertaken for the Scottish Prison Service, where the importance of reliable key management was paramount. In custodial environments, a missing key is not just an inconvenience, it is a serious security incident that can result in lockdowns, extensive searches across an entire facility, and significant operational disruption. Having spent many years at KeyTracker and recognised as an expert within the Key Management industry, Adam was trusted to deliver the project.
It was through that experience, that e-Track was born. Adam had already witnessed first-hand the frustrations organisations faced with unreliable systems, inconsistent quality, delayed lead times, and limited innovation across the market. It was clear there was a need for a more innovative and intelligent electronic key management solution, that combined robust electronic key cabinets with powerful software; so e-Track set out on the mission to design and manufacture the best electronic key management solution on the market.
By working alongside Big Motoring World, one of the UK’s largest independent car dealers (with over 1500 staff and 10,000 vehicles), where reliable digital key cabinets are a necessity, e-Track could stress test in a fast paced, high pressured environment to ensure resilience and quality was at the core of the solution. Today, more than 350 organisations are supported by e-Track systems, helping to improve accountability, visibility, and control over keys and assets. The company remains grateful for the continued trust and support of its customers, partners, and resellers, including Big Motoring World, the Scottish Prison Service, and KeyTracker.
Achievement History
We are widening our product range beyond the cabinet. The e-Drop, which automates key handovers 24 hours a day, Checkpoints to track assets through every stage of a workflow, Drawers, lockers and new asset management solutions are all on the way.
We launched our most intelligent web software yet, bringing machine learning, predictive insights and automated notifications into a single platform built to evolve with your operation.
1,000 systems were deployed across the UK, USA, Europe and Australia, marking a decade of growth built entirely on product quality and customer trust.
The first UK manufactured, insurance approved, high secure key management system came to market, Allianz approved and built to a standard no competitor could match.
BSI and UKAS audited e-Track’s process management, formally certifying what the team had always known, that quality is the foundation, not an afterthought.
Multiple patents granted and registered, protecting the innovations that make e-Track the most technically advanced key management manufacturer in the UK market.
The team deployed the first 100 electronic key cabinets, focused entirely on getting the product right before scaling it.
We launched the world’s first calibrated electronic key cabinet, setting a standard the industry had not seen before.
Development began for the electronic key cabinet, designed from day one to exceed what the market was offering.
Quality You Can Trust
What makes an e-Track cabinet worth trusting is not just where it is built but how seriously the people building it take their work. The production team in Birmingham has spent years developing a depth of understanding that only comes from doing the same thing to a high standard over and over again and refusing to lower that standard when it would have been easier to do so.
Every weld, every panel and every component goes through a process built on real manufacturing expertise because the tolerances matter, the finish matters and the way a door closes and locks and holds under pressure matters in a way that the people on the floor understand better than anyone. Over £4 million invested in research and development between 2020 and 2025, seven patents held, BSI ISO 9001 certification and Allianz insurance approval, each one a formal recognition of a standard that was already being lived internally long before any certificate arrived on the wall.
The People Behind the Scenes
What makes us different is not just the product itself but the people across every part of the business who care genuinely about the problems they are solving. The production team builds to a standard most customers will never fully see but will always feel. The engineering team is constantly questioning what the next version needs to do that the current one does not. The aftersales team treats every customer issue as something worth solving properly rather than closing quickly. The sales team does not lead with the product because understanding the problem always has to come before offering the solution.
Across every one of these teams there is a shared understanding that the people buying this system are often the ones who will be held accountable if something goes wrong. That awareness shapes how every conversation is handled and how every customer relationship is maintained long after the installation is complete. At e-Track the product is what people buy but the people are why they stay.
Meet the Leadership Team
Meet the industry experts driving e-Track's key management solutions forward with expertise and innovation.
"Focused on delivering intelligent, reliable key management solutions built around real operational challenges."
Adam Smith | Managing Director
"Helping customers find the right solution by understanding their environment, priorities, and long-term goals."
Jodie Farrar | Sales Director
"Committed to long-term customer success through responsive support, system optimisation, and ongoing service."
Dan Murray | Aftersales Director
"Overseeing in-house manufacturing to ensure every system meets e-Track’s standards for quality and reliability."
Ben Norwood | Production Director
Market Feedback
We encourage feedback from customers to enhance their solutions
Customer First
We deliver exceptional support & service to our customers. Our customers are at the heart of everything we do.
Continuous Innovation
We relentlessly pursue innovation to bring you the best solutions
Investing in the Future
Cutting-edge technology designed for tomorrow’s needs
Solutions by Industry
Discover how e-Track systems are tailored to the unique challenges of different industries, from automotive and fleet to logistics and public sector environments.
Explore industriesOur Technology & Systems
Learn more about e-Track’s electronic key cabinets, intelligent software, and modular systems designed to deliver secure, connected key management.
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